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Terms & Conditions


All prices listed on this Website are in Euro currency. All prices include VAT (Value Added Tax) where appropriate. has taken great care to ensure prices are accurate. Prices may change over time, so if you use your cart or wish list within 'My Account' as a way of ordering items, prices, availability, special offers may have expired or changed since your last login. However, the correct price will be applied when you select an item, and add it to your cart and the correct price will be on your printed Order Confirmation.

Prices and Promotions you see on may differ to prices and promotions in any of our stores, and vice versa.

  • We reserve the right to withdraw offers at any time.
  • All offers are subject to availability.
  • Any special offers will be priced accordingly while stocks last.
  • Some Promotions on our website may exclude certain categories, please contact us for details.

The Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on the Site may be incorrectly priced. We will normally verify prices as part of our order processing procedures so that, where a Product’s correct price is less than our stated price, we will charge you the lower amount and send you the Product. However, we are under no obligation to sell the Product to you at the incorrect lower price if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as being incorrect. If the correct price of the Product is higher than the price stated on the Site we will normally, at our discretion, either contact you for instructions before despatching the Product, or reject your order and notify you of such rejection.

Your Profile

You may not transfer your profile to another person, share it with anyone, or use it to impersonate anyone. You agree that you will provide us with accurate profile information (such as your real name, contact number, valid e-mail and delivery addresses), and accurate, non-fraudulent payment information. may delete your profile if we are unable to verify or authenticate the information you provide to us. Profiles may only be created by individuals who are able to enter into legally binding and enforceable contracts.

Order Acceptance Policy

Order acceptance and the completion of the transaction will take place on the dispatch of the products ordered to you unless we have notified you that we do not accept your order or you have cancelled it in accordance with our cancellation policy.

Non-acceptance of an order may be a result of one of the following:

  • Non-availablity of a product or products
  • Our inability to obtain authorisation for your payment
  • A valid contact number must be provided on all orders
  • You not meeting the eligibility to order criteria set out in the main Terms and Conditions.

If there are any problems with your order, we will attempt to contact you via email or by phone.

We reserve the right to reject any offer to purchase by you at any time. Your card will charged when we receive your order.

Cancellation Policy

You can cancel any order placed with online provided that the order has not yet been dispatched. To cancel an order, please forward your order confirmation email  with CANCELLATION in the subject field and you will receive a refund within 14 days provided the order hasn't been dispatched. If the order has been dispatched, you may return your complete order within 14 days from date delivered for a full refund, the refund will be processed only after the goods are received back to Goods need to be in original packaging and in a saleable condition (with any seals and shrink-wrap intact). The returned parcel must include the invoice and your contact details. Refund for return does not include delivery charges.

Discount & Coupon Codes

From time to time as part of a promotion we may offer customers a percentage off our products or a coupon code. Percentage off offers on our website are calculated automatically during the order process.

The coupon  applies to the cost of the products and delivery charges are excluded. A maximum of one coupon may be used per order and a coupon may only be used once. The full coupon amount should be used - no refunds will be given for partial use. Coupon codes must be used before the expiry date and can be used only on the categories specified for that particular offer. You must enter the full coupon code during Checkout (for example, "FM10%OFF"). The coupon discount will only appear when you have entered a valid coupon code on checkout for valid categories before charging the balance due, you will see the deduction on the Order Confirmation Page (prior to ticking Terms & Conditions). If you try and use a coupon code for invalid categories or below a minimum value, a red line will prompt you to amend your order so that you can checkout. Coupons cannot be redeemed for cash or credit. Gift vouchers cannot be purchased with any discount offer/voucher.

It is possible that some products may sell out prior to your order being filled, and or that stocks are limited, while we endeavour to re-order stocks at the price that you ordered (where there is a discount offer, it may not be able to match that price again), we will notify you in the event that we need to re-order stock. There are limited quantities of items on Special Offer, avail of special offers while stocks last.


We aim to keep our keep our delivery costs as low as possible while getting you your order promptly and efficiently. We delivery local orders direct, and use courier companies to deliver orders within Ireland.

Normally, our aim is to dispatch orders within 2 working days within Ireland and delivery is 2-5 working days from date despatched (you will receive an email saying that your order has been despatched). We will hold your order until we have everything in stock.

You will receive emails from us updating the status of your order so keep an eye on your emails.

To ensure a speedy delivery, if you enter a home delivery address, please ensure that there is someone there to take in the delivery (a signature may be required).

Pre-ordering Furniture

We do one delivery per order, if you are ordering a product(s) that is not yet available along with products that are in stock, we will automatically hold the complete order unless otherwise instructed by the customer. Where a customer wants a split delivery on an order, an additional delivery charge will be applied on the second delivery. 

It is our company policy to re-use and re-cycle packaging where possible.

Collection In store

If you choose to use our free In Store Collection Service from our store in Dromkeen, Co. Limerick, please bring your confirmation email and the credit card that the order was placed with for verification. We will send you an email confirming that your order is ready for collection. Please call to our Limerick store between the hours of 9.00am and 5.30pm, Monday to Saturday.

Shortages/Issues with items supplied

It's important that every product is carefully and thoroughly inspected by you immediately upon delivery. Any shortage/issues on the delivery must be reported within 24 hours of delivery via email. will not be responsible for any shortage not reported within 24 hours and by the advised method. Information on how the shortage/issue will be resolved will be communicated via email.

Returns Policy endeavor to ensure that the condition of every product listed on this website is as described in those listings.

If you are dissatisfied for any reason, you may return your purchase within 14 days for a refund by post (delivery charge will not be refunded). Goods need to be in original packaging and in a saleable condition (with any seals and shrink-wrap intact). The returned order must include the original order reference and your contact details. The delivery charges are not refunded where the customer decides to returns items. We recommend that you use a recorded delivery service, as we cannot be responsible for non-delivery of returned items. If you require additional items, a new order will need to be placed on our website.

Customers must report any damages by email within 24 hours of delivery i.e. scratches, dents or tears. It’s important that every product is carefully and thoroughly inspected by you immediately upon delivery. will not be responsible for any damages not reported within 24 hours.

Whilst every effort is made to ensure that the correct products are delivered to you, occasionally mistakes can happen. In the event of having to send you a replacement product, you must return the original item to within 7 days of receiving the replacement product. reserves the right to charge the price of the replacement to the payment card used for the original order if the item is not returned within 7 days. If you decide to keep the original item, just email us and we will charge the cost of the item to the card you used to place the original order.

Cancellation or return of items purchased with a coupon may result in the forfeiture of such coupons.

By purchasing from, you agree that a full refund with paid delivery will be your sole and exclusive remedy for any product you receive that is not as described on the website, and you waive all other remedies or actions in such event. This does not affect your statutory rights.

Updated: 16/05/2020